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The Fix for Remittance Processing Fluctuations
With a maxed-out manual operation, the Arbor Day Foundation asked the experts.
Industry:
Nonprofit
Volume:
Varies widely from 8,000 to 100,000 transactions per day
Processing:
Check, credit card and cash payments for 45 programs with complex coupons containing member and campaign information
"Mavro's Smart Batching™ technology is key to our success. It lets us prioritize our processing to get the maximum impact from our most generous donors."
Dan Hoien
Member Services Supervisor
The Challenge:
Volatility of daily volumes made personnel management a major problem. The manual system for opening, categorizing and sorting incoming mail, extracting payment and donor information from the documents, and entering it into donor databases was too labor-intensive to keep up.
Our Solution:
A flexible, automated remittance processing system with 60% fewer steps. Three OPEX scanners extract and scan all incoming mail regardless of daily fluctuations and without any pre-sorting. Mavro’s Smart Batching™ technology recognizes payment types and routes transactions for appropriate processing.
Image-based workflows mean paper documents don’t have to be transported between departments, making for easy archiving and saving physical storage. Cradle-to-grave tracking gives full visibility of transactions and real-time monitoring ensures even the highest volumes are processed with ease.
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Flexibility Overcomes Fluctuation
With peak volume 12 times their average and a complicated payment stream, Mavro designed the system to meet these unique challenges. -
90% Less Manual Handling
Automation made for predictable personnel requirements, greatly reducing the need for temporary staff to handle high daily volumes. -
No Substitute for Experience
Mavro’s expert team suggested adding a 2D barcode to the coupon designs to ensure high read rates despite their complexity. -
Same Day Electronic Deposits
Improved fund availability and eliminated physical check deposits. ICL electronic deposit files are ready by the end of each business day.