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Support

Behind every great solution is great support. Mavro’s hand-on approach makes the difference.

Every implementation is backed by our responsive team of experts to make sure your system is working properly and smoothly.

If you are a current Mavro customer and need support, please click here.

Avg. Response Time

Less than two minutes

Avg. Resolution Time

under 60 minutes

Rapid Response

Our customer support is at the ready so you don’t have to worry and don’t have to wait. Our average response times are less than two minutes and resolution times are under 60 minutes. The Mavro team is 100% US-based and has 100% uptime to respond to requests.

Knowledgeable Staff

In addition to handling support calls, all our applications engineers perform system implementations. They have hands-on knowledge of how customers use our software and direct access to software developers. So when needed, they can quickly resolve even the most complex issues.

Root Cause Resolution

Support team members average 15 years of industry experience and pride themselves on seeking root cause solutions. This focus, and the fact that the details of every support call are emailed to our entire organization, ensure that we make continuous strides to reducing repetitive issues.

Escalation Process

In the rare case where escalation is necessary, our support and development teams work together to set the required priorities and develop a plan for correcting the problem. A key component of the escalation process is customer communication, ensuring that you are always aware of the escalation level and resolution timeline.

"The Mavro team is so responsive, so easy to work with."

Rosie Lopez

Vice President of Operations, ResourceOne

"When I am away from the office, I don’t worry about the system."

Kenny Boggs

Executive Director of Gift Processing, In Touch Ministries

"With our old solution, I had been beaten down by poor service. Mavro's quick response is just so refreshing."

Joe Hedemann

Sr. Supervisor, Customer Service & Image Processing

Keep up to date with the latest developments from Mavro.