Service Bureaus

The service bureau environment can be particularly difficult. The variety of different payment types and associated documents received make system setup an ongoing challenge, and fluctuations in the daily volume often make it hard to manage resources so that targets are met.

Mavro systems include a feature set specifically targeted to the service bureau environment. MavBridge™ Image Studio Software includes an image-based interface that makes it easy to set up new documents or to change existing document setups as needs change. Mavro’s Dashboard software lets managers monitor the overall performance of the system, giving them the specific information they need to assign resources effectively and handle daily fluctuations.

With our Connect™ Web Portal software, operators can use either basic or advanced search features to view reports or stored transactions from any desired time period, and clients have easy access via a web browser to view stored transactions or reports and receive downloads.

With data security a paramount concern, a Mavro system’s security features stand out. Automatic or manual redaction of check, credit card, or other sensitive customer information, automatic encryption of all confidential site data, and a full audit log ensure customer privacy and support PCI compliance.

The targeted feature set in MavBridge™ Software makes it a great fit for any service bureau.

  • Client’s incoming mail with intermixed payment types can be extracted and scanned without complex pre-sorting using a “One-Touch” process.
  • Mavro software automatically characterizes the documents in each transaction in the unstructured batches and creates structured “virtual batches” containing transactions of like type.
  • MavBridge™ Core software imports data from virtually any upstream source such as scanners, faxes, or email, and supports releasing data to virtually any downstream destination such as databases or financial accounting systems.
  • With our Image Studio software, changes to the document setup can be made quickly should document layouts change or if new documents are added.
  • Complete Image Cash Letter (ICL) and ACH ARC processing and integration outputs files for one bank or multiple banks as required.
  • Support for automated processing of ICL and ACH ARC formatted electronic bank return files.
  • Post-dated Canadian cheque processing.
  • With the MavBridge™ Dashboard, managers can monitor every aspect of system health including volume, throughput, and scanning time information.
  • MavBridge Smart Track™ software tracks both electronic and paper batches from cradle to grave ensuring that you know the location and status of every batch at all times.
  • Extensive redaction capabilities, full system data encryption, and comprehensive auditing ensure that customer information is protected and satisfy the most stringent data security needs, including PCI.
  • MavBridge Connect™ Web Portal software provides clients easy, web-based access to transaction images, reports, and downloadable files.
  • With its increased efficiency and value plus pricing, a Mavro system implementation will produce a compelling ROI.
  • Comprehensive tools ease job setup tasks for new clients and modification tasks for existing clients.
  • Real-time system monitoring tools make it easy to evaluate operator performance, assign resources, and avoid problems, increasing efficiency and lowering both management and operator stress.
  • MavBridge Smart Track™ eliminates worries over lost or accidently destroyed batches and simplifies the return of paper transactions to lockbox clients.
  • Security features protect client data and avoid the difficulties associated with a data breach.
  • Image Cash Letter (ICL) and ACH ARC electronic deposit eliminates the need for transporting physical checks to the bank and speeds funds availability.
  • Automated processing of ICL and ACH ARC formatted electronic bank return files increases operational efficiency.
  • MavBridge Connect™ Web Portal provides easy web access to stored transactions, reports, and downloads contributes to client satisfaction.
  • Easily scalable as your business grows.

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