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The Fix for Remittance Processing Fluctuations
With a maxed out manual operation, the Arbor Day Foundation asked the experts.
"Mavro's Smart Batching™ technology is key to our success. It lets us prioritize our processing to get the maximum impact from our most generous donors."
Member Services Supervisor
Volatility of daily volumes made personnel management a major problem. The manual system for opening, categorizing and sorting incoming mail, extracting payment and donor information from the documents, and entering it into donor databases was too labor-intensive to keep up.
A flexible, automated remittance processing system with 60% fewer steps. Three OPEX scanners extract and scan all incoming mail regardless of daily fluctuations and without any pre-sorting. Mavro’s Smart Batching™ technology recognizes payment types and routes transactions for appropriate processing.
Image-based workflows mean paper documents don’t have to be transported between departments, make for easy archiving and save physical storage. Cradle-to-grave tracking gives full visibility of transactions and real-time monitoring ensures even the highest volumes are processed with ease.
Flexibility Overcomes FluctuationWith peak volume 12 times their average and a complicated payment stream, Mavro designed the system to meet these unique challenges.
90% Less Manual HandlingAutomation made for predictable personnel requirements, greatly reducing the need for temporary staff to handle high daily volumes.
No Substitute for ExperienceMavro’s expert team suggested adding a 2D barcode to the coupon designs to ensure high read rates despite their complexity.
Same Day Electronic DepositsImproved fund availability and eliminated physical check deposits. ICL electronic deposit files are ready by the end of each business day.