2022 Year-End Message
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Dear Friends,
As I sat down to write my 2022 year-end message, I began to reflect on Mavro’s history, thinking about how much has changed, yet how much has stayed the same. Notably, my mind kept returning to two statistics that I am most proud of, as they reflect the heartbeat and culture of our company – to date, Mavro has never lost a customer to a competing vendor and our historical employee retention rate is over 97%.
I vividly recall our very first customer, who signed up for a modest consulting contract and hired our first few team members. Each took a leap of faith by engaging with Mavro. I remember promising they would be happy. Indeed, we did everything we could to ensure that was the case. That customer now utilizes Mavro software to process millions of payments, and those first few associates are still key players on the Mavro team.
That philosophy of uncompromising commitment to our customers and team members has continued through the years. Even today, every customer – big or small – receives priority attention and optimal support. Likewise, every teammate is very much appreciated as we continue to keep the well-being of our Mavro Family a top priority.
With that in mind, I would like to make this pledge to all of you: regardless of Mavro’s future business growth and success, for as long as I serve as President and CEO, Mavro will continue to be positioned to place our most valuable assets first – treating customers as friends and team members as family.
To our customers, thank you for trusting Mavro with your business and for your continued confidence and support in allowing us to be your technology and service provider. We pledge to continue to set high expectations and exceed them in every way possible.
To our Mavro team, thank you for your commitment to our business partners and our vision of exceeding customer expectations… continuously. Although I say it often, I still mean it from the bottom of my heart: I am incredibly grateful for your integrity, work ethic, and friendship. It is a privilege to be part of such a wonderful team.
Finally, in the spirit of this holiday season, I would like to encourage all of you to reflect on the blessings in your life and thank the people who enrich your life and bring you joy because, in the end, that’s what really matters.
I wish all of you a Merry Christmas, Happy Holidays, and a safe and prosperous 2023.
With Best Regards, Peace, and Friendship,
George Hayduchok
President & Founder