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Request Support

Support Request Workflow

The same approach we bring to optimizing processing systems, we use to streamline support. Here’s how it works:

  1. Request Comes in via Email

    All employees receive for awareness and input

  2. Dispatch Confirms Receipt & Assigns Ticket

    Customer receives response (Under 2 minutes)

  3. Application Engineer Finds Resolution

    Customer support ticket closed (Most cases under 1 hour)

  4. Root Cause Resolution Review

    Collaboration between Support and Development Teams

Live dispatchers monitor our support email box to quickly address your questions. Call us to get the customer support email address.

Call 609-949-9010

to get your request routed properly.

Real World Experience

All of our engineers handle both support and implementations. They understand how customers use our MavBridge™ software.

 

15 Years Average experience

100% US Based Support

 

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