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Mavro Makes One-Touch a Reality

Manatee County’s future is bright with sunsetting software woes behind them

Industry:

Government Utility

Volume:

48,000 utility payments, 33,000 tax transactions and 9,3000 registration renewals in peak months

Processing:

Tax payments, vehicle registrations and payments from five local utilities

"First and foremost, we wanted a company that could accomplish our vision for streamlining our processes. The Mavro team brought that vision to life."

Marie Inotai

Director, Operations

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The Challenge:

Manatee’s legacy remittance system was based on a Windows® operating system that was soon to be unsupported and a major upgrade was required. In addition, many procedures had to be performed manually. After months of trying to stabilize the upgrade, their prior vendor could not bring an updated system live. A solution had to be found and implemented quickly.

Our Solution:

A powerful One-Touch image-based system where transactions are handled only when extracted and scanned. Interactive OCR simplifies data capture from check and list payments to save time. Advanced automation eliminated multiple paper-based steps for vehicle renewals.

Through a highly-engaging discovery process, Mavro learned the intricacies of Manatee’s operations and collaborated to smoothly implement a new and efficient processing solution. Now they rest easy knowing free upgrades will keep them running smoothly.

  • Less Than 4% Hand Processing

    Motor vehicle transactions that needed to be processed by hand saw a 25% reduction marking a significant labor cost savings.
  • Fully Automated Tax Transactions

    Property tax transactions requiring hand processing average less than 0.1% virtually eliminating multiple manual tasks.
  • People Powered Implementation

    By thoroughly evaluating their needs up front, Mavro’s experts delivered the project on-time, on-budget and went live without hiccups.
  • Free Upgrades Always Included

    Software upgrades are always a part of Mavro service agreements so customers can be confident in their security and efficiency.
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