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Imaging Workflow Essentials in an Era of PandemicLearn how to update your process for added safety

Automation is the Answer

With a maxed out manual operation, the Arbor Day Foundation asked the experts.

Industry:

Nonprofit

Volume:

Varies widely from 8,000 to 100,000 transactions per day

Processing:

Check, credit card and cash payments for 45 programs with complex coupons containing member and campaign information

"Mavro's Smart Batching™ technology is key to our success. It lets us prioritize our processing to get the maximum impact from our most generous donors."

Dan Hoien

Member Services Supervisor

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The Challenge:

Volatility of daily volumes made personnel management a major problem. The manual system for opening, categorizing and sorting incoming mail, extracting payment and donor information from the documents, and entering it into donor databases was too labor-intensive to keep up.

Our Solution:

A flexible, automated system with 60% fewer processing steps. Three OPEX scanners extract and scan all incoming mail regardless of daily fluctuations and without any pre-sorting. Mavro’s Smart Batching™ technology recognizes payment types and routes transactions for appropriate processing.

Image-based workflows mean paper documents don’t have to be transported between departments, make for easy archiving and save physical storage. Cradle-to-grave tracking gives full visibility of transactions and real-time monitoring ensures even the highest volumes are processed with ease.

  • Flexibility Overcomes Fluctuation

    With peak volume 12 times their average and a complicated payment stream, Mavro designed the system to meet these unique challenges.
  • 90% Less Manual Handling

    Automation made for predictable personnel requirements, greatly reducing the need for temporary staff to handle high daily volumes.
  • No Substitute for Experience

    Mavro’s expert team suggested adding a 2D barcode to the coupon designs to ensure high read rates despite their complexity.
  • Same Day Electronic Deposits

    Improved fund availability and eliminated physical check deposits. ICL electronic deposit files are ready by the end of each business day.
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