Exceeding
Expectations

Arbor Day Foundation

The Arbor Day Foundation is a nonprofit conservation and education organization committed to environmental stewardship. The incoming mail stream at Arbor Day is highly complex, including payments in the form of checks, credit cards, and cash for about 45 different program types. The staff at Arbor Day had achieved as much efficiency as possible with a manual operation, but they were ready to use automation to move to the next level.

Mavro carefully evaluated Arbor Day’s needs and designed a system to address its unique challenges. Now, MavBridge™ software categorizes the transactions, extracts member, payment, premium, and survey information, and interfaces seamlessly with the Arbor Day donor databases. Mavro’s unique technology means that payments from high priority donors can be grouped together and directed to the most proficient operators for the quickest possible processing. The Mavro implementation team used its extensive industry experience to suggest practical changes in the addition of a 2D coupon design to ensure high read rates.

With the new system in place, Arbor Day has reduced total processing steps by 60% and manual handling by 90%. Arbor Day now processes even the highest daily volumes within target time frames and with predictable personnel requirements. The Mavro system’s Image Cash Letter (ICL) functionality accelerates deposits, and they are now positioned for PCI compliance.

You can click the button below to download the full success story. Also, our partners at Opex recently issued an interesting blog post with another perspective on the Arbor Day operation. You can read the post here.

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What The Arbor Day Foundation is Saying

“The hallmark of the system Mavro designed for us is flexibility.”