Request Support

Support Request Workflow

The same approach we bring to optimizing processing systems, we use to streamline support. Here’s how it works:

1. Request Comes in via Email

   All employees receive for awareness and input

2. Dispatch Confirms Receipt & Assigns Ticket

   Customer receives response (Under 2 minutes)

3. Application Engineer Finds Resolution

   Customer support ticket closed (Most cases under 1 hour)

4. Root Cause Resolution Review

   Collaboration between Support and Development Teams